This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

PLEASE HELP

  • 8 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de FredMcD

more options

I updated my firefox through my yahoo email because it claimed I needed an update to open my mail but when I did it replaced the old version on my HD and now apparently it's not a mac os version so it cannot be opened whatsoever. I have no other Internet apps so I don't know how I can fix it. Please help

I updated my firefox through my yahoo email because it claimed I needed an update to open my mail but when I did it replaced the old version on my HD and now apparently it's not a mac os version so it cannot be opened whatsoever. I have no other Internet apps so I don't know how I can fix it. Please help

Todas las respuestas (8)

more options

Hi,

Most likely it was a fake Firefox download with malware attached to it. Mozilla doesn't send e-mails for updates. You should download a fresh copy of Firefox below


What operating system are you using? Mac. Windows, or Linux?
You can download Firefox via the default Internet browser:

  • Windows: Internet Explorer
  • Mac: Safari
  • Linux: Depends on distro (Firefox by default in ubuntu)
more options

It wasn't an email it was like on the main page saying I needed an update for the email and when I skipped it my emails wouldn't open so I clicked update. I don't have a default browser anymore my safari had too many issues and I was forced to erase it. I basically have zero Internet options right now

more options

Can you take a screenshot, please see How do I create a screenshot of my problem?

more options

I don't know how to do that on my phone

more options

Hold on, on which device are you having your problem on?

  • Firefox for Android
  • Firefox for Mac or Windows or Linux
more options

Okay,

When you go to the link below, it'll show you how to take a screenshot! How do I create a screenshot of my problem?

more options

Whenever you get a message / popup that software / files need to be updated,

DO NOT USE ANY OF THE PROVIDED LINKS.

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org.