We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I get rid of genieo.com, I've run the uninstall and it will not go away?!

  • 2 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de gbcorb

more options

This program is only associated with Firefox and will not uninstall. If I cannot get rid of it, I will remove Firefox from all of my computers.

Thanks, Mike

This program is only associated with Firefox and will not uninstall. If I cannot get rid of it, I will remove Firefox from all of my computers. Thanks, Mike

Solución elegida

genieo adware/trojan should be manually removed, don't trust their uninstaller

read

genieo removal

or

You installed the "Genieo/InstallMac" rootkit.

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (2)

more options

hello, please try to reset firefox and see if this can address the issue...

also see Troubleshoot Firefox issues caused by malware

more options

Solución elegida

genieo adware/trojan should be manually removed, don't trust their uninstaller

read

genieo removal

or

You installed the "Genieo/InstallMac" rootkit.