This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Firefox does not always stop when pushing Alt+F4

  • 3 vastust
  • 10 on selline probleem
  • 18 views
  • Viimati vastas philipp

more options

When I push Alt and F4, it often occurs that the window closes but the process does not stop. After I closed Firefox and wanted to start it again, it opens only every second or third time without error messages. When it does not open properly, it shows following error message, "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." When I have a look at the task manager, it shows that the process firefox.exe works, but doesn't show any activity (FYI, the memory usage is normal). The process is shown there as a background process (FYI, a Win 8 feature, and background processes are only visible in the detail view of task manager). When I stop the task, Firefox opens regularly. So, the problem is that when Firefox should be closed as the windows get closed, the process doesn't stop. That problem happened quite rarely with the previous version of Firefox, with Firefox 29, it transpires as often as described above.

When I push Alt and F4, it often occurs that the window closes but the process does not stop. After I closed Firefox and wanted to start it again, it opens only every second or third time without error messages. When it does not open properly, it shows following error message, "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." When I have a look at the task manager, it shows that the process firefox.exe works, but doesn't show any activity (FYI, the memory usage is normal). The process is shown there as a background process (FYI, a Win 8 feature, and background processes are only visible in the detail view of task manager). When I stop the task, Firefox opens regularly. So, the problem is that when Firefox should be closed as the windows get closed, the process doesn't stop. That problem happened quite rarely with the previous version of Firefox, with Firefox 29, it transpires as often as described above.

Valitud lahendus

hello Haris Trgo, unfortunately this is currently a bug in the current firefox version when you have set your history to be cleared at firefox shutdown - that is investigated and in the process of getting fixed by mozilla's developers with a high priority.

Loe vastust kontekstis 👍 1

All Replies (3)

more options

Valitud lahendus

hello Haris Trgo, unfortunately this is currently a bug in the current firefox version when you have set your history to be cleared at firefox shutdown - that is investigated and in the process of getting fixed by mozilla's developers with a high priority.

more options

Hi Philipp, may you please give me the URL of the thread of the bug as I'd like to stay tuned to that problem?

more options

of course, this is the related bug report at bugzilla: https://bugzilla.mozilla.org/show_bug.cgi?id=1005487 and the underlying technical work that has to be done for the bug to get resolved is tracked at https://bugzilla.mozilla.org/show_bug.cgi?id=965309.