This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Updater doesn't work, please advise

robhiemstra
robhiemstra
more options

Here is what happens:

Software Update

Update Available

A security and stability update for Firefox is available:

Firefox 29.0.1

It is strongly recommended that you apply this update for Firefox as soon as possible.


View more information about this update


Ask Later Update Firefox

When I click on “Update Firefox” the the blue and white bar moves from left to right where there is a pause button, and below says “Connecting to the update server…” but nothing ever happens. I’ve tried leaving it alone to run for a while and nothing happens, it just stays in this state

Here is what happens: Software Update Update Available A security and stability update for Firefox is available: Firefox 29.0.1 It is strongly recommended that you apply this update for Firefox as soon as possible. View more information about this update Ask Later Update Firefox When I click on “Update Firefox” the the blue and white bar moves from left to right where there is a pause button, and below says “Connecting to the update server…” but nothing ever happens. I’ve tried leaving it alone to run for a while and nothing happens, it just stays in this state

All Replies (1)

Michael Verdi
Michael Verdi
more options

Hi,
The easiest thing to do here is to skip the updater and just download a fresh copy. The US, Mac version is here - https://download.mozilla.org/?product=firefox-29.0.1-SSL&os=osx&lang=en-US

Other languages can be found here https://www.mozilla.org/en-US/firefox/all/

Let me know how it goes,
- Michael