Some videos and other websites no longer work in Firefox but still OK in internet explorer
In Firefox, when I click on some YouTube videos, I get an errot message. The same link works fine in internet explorer.
The NY times Kenken puzzle page, http://www.nytimes.com/ref/crosswords/kenken.html?8qa&_r=0 no longer comes up properly, none of the puzzle links appear on screen. that website is fine in Internet Explorer.
A week ago, both worked fine.
All Replies (3)
What is the error message you get?
With the YouTube video, it just says "An error occurred. Please try again later." Same message every time. Same link works fine in Internet Explorer.
With the NY Times website, it comes up as if it wasn't recognising the html code, just a few lines of text.
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache
How to clear the Firefox cache {web link}
and
- Remove Cookies
This will log you out of all sites you're logged in to. Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites and see if there is still a problem. Then restart.