After double clicking Firefox icon on desktop screen is black. Tried uninstalling and downloading. Didn't help. What can I do?
When I double click the Firefox icon on my desktop it brings me to a black screen rather than the Google start page. I tried updating Firefox and that didn't help. I uninstalled and reinstalled Firefox but that did not help. I am using Microsoft Explorer to download and send this message. I have never had this problem before. Any ideas to help me get rid of the black screen so Firefox is functioning? Thanks in advance. Molly
When I double click the Firefox icon on my desktop it brings me to a black screen rather than the Google start page. I tried updating Firefox and that didn't help. I uninstalled and reinstalled Firefox but that did not help. I am using Microsoft Explorer to download and send this message. I have never had this problem before. Any ideas to help me get rid of the black screen so Firefox is functioning? Thanks in advance. Molly
All Replies (1)
Hi Molly, you probably found the answer in another thread by now, but this is caused by Firefox 33 being incompatible with older graphics card/chipset driver software. As a temporary workaround, you can disable Firefox from using hardware acceleration. More info: https://support.mozilla.org/questions/1025438