This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

windows 8.1 family safety blocking facebook

sportsjunkie
sportsjunkie
more options

This issue started happening a couple of months ago, so I am thinking it was a Win 8.1 update that caused this. There are quite a few websites that I am having issues in my child's account with Family Safety enabled. The biggest issue is Facebook. I get the message This Connection is Untrusted. I click on the Technical Details. This is the message I get: www.facebook.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer). On some of the other sites you get the option of adding this exception. Here you do not get this choice. I have looked for the last 2 months and tried everything. Please help. Thanks!

This issue started happening a couple of months ago, so I am thinking it was a Win 8.1 update that caused this. There are quite a few websites that I am having issues in my child's account with Family Safety enabled. The biggest issue is Facebook. I get the message This Connection is Untrusted. I click on the Technical Details. This is the message I get: www.facebook.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer). On some of the other sites you get the option of adding this exception. Here you do not get this choice. I have looked for the last 2 months and tried everything. Please help. Thanks!

Valitud lahendus

If you tried this support article, what happened?

http://support.microsoft.com/kb/2965142/en-us#2

Note: in step #10 in Microsoft's instructions, you probably need to click the Authorities tab in the Certificates dialog before importing. That certificate won't import into the other tabs.

Loe vastust kontekstis 👍 0

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Valitud lahendus

If you tried this support article, what happened?

http://support.microsoft.com/kb/2965142/en-us#2

Note: in step #10 in Microsoft's instructions, you probably need to click the Authorities tab in the Certificates dialog before importing. That certificate won't import into the other tabs.

sportsjunkie
sportsjunkie Küsimuse esitaja
more options

jscher2000,

It worked on the 4th try. I noticed the step #10 issue on the first 3 tries but could never get to step 11. Thanks for you the quick response and help.