This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Can NOT access https://www.google.com for google voice, mail etc.

  • 2 vastust
  • 15 on selline probleem
  • 1 view
  • Viimati vastas y-me

y-me
y-me
more options

Unable to access https://www.google.com & https://www.google.com/gmail or https://www.google.com/voice... from Firefox browser in recent days. Instead received the following:

"Secure Connection Failed An error occurred during a connection to www.google.com. You have received an invalid certificate. Please contact the server administrator or email correspondent and give them the following information: Your certificate contains the same serial number as another certificate issued by the certificate authority. Please get a new certificate a unique serial number. (Error code: sec_error_reused_issuer_and_serial) 

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

Appreciate any help in solving this problem.

Unable to access https://www.google.com & https://www.google.com/gmail or https://www.google.com/voice... from Firefox browser in recent days. Instead received the following: "Secure Connection Failed An error occurred during a connection to www.google.com. You have received an invalid certificate. Please contact the server administrator or email correspondent and give them the following information: Your certificate contains the same serial number as another certificate issued by the certificate authority. Please get a new certificate a unique serial number. (Error code: sec_error_reused_issuer_and_serial) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem." Appreciate any help in solving this problem.

Valitud lahendus

hello y-me, in case you are using AVAST 2015, please turn off HTTPS scanning within its settings (since this is known to cause the issues you have described).

Loe vastust kontekstis 👍 5

All Replies (2)

philipp
philipp
  • Moderator
more options

Valitud lahendus

hello y-me, in case you are using AVAST 2015, please turn off HTTPS scanning within its settings (since this is known to cause the issues you have described).

y-me
y-me Küsimuse esitaja
more options

Thanks for the helpful solution!

Muudetud y-me poolt