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Rohkem teavet

flash player crash

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FF latest version Flash Player latest version, and confirmed working at adobe site I've used FF for many years just recently when trying to play embedded video on some sites www.bbc.co.uk/news any video crashes 'adobe plugin failed' There is no problem on YouTube, CNN and others If I clear the FF cache, restart FF, then go back to the BBC site, flash works, but the problem then re-appears after a few days (No problem in IE11)

FF latest version Flash Player latest version, and confirmed working at adobe site I've used FF for many years just recently when trying to play embedded video on some sites www.bbc.co.uk/news any video crashes 'adobe plugin failed' There is no problem on YouTube, CNN and others If I clear the FF cache, restart FF, then go back to the BBC site, flash works, but the problem then re-appears after a few days (No problem in IE11)

All Replies (1)

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This may be an issue on BBC's end. Consider contacting them about the issue.