This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Unable to receive messages on a PC but Android Tablet & iPhone OK!

  • 1 vastus
  • 1 on selline probleem
  • 4 views
  • Viimati vastas christ1

Rob10
Rob10
more options

I would please appreciate help with a Thunderbird ver 31.3.0 problem on my two PC's (Windows 8 PRO 64-BIT and Windows 7 PRO 32-BIT) that prevents me from receiving emails dated 18 December 2014 and onwards. Sending is fine. I can though download the same email dated 17 December 2014 but no more.

My Android Asus 7" Tablet and iPhone 4 are both able to receive/send emails and are both connected by wireless to my broadband router, the same one to which my PC's are connected. I have tried wireless on my PC's but still does not work.

Contacted my broadband supplier in the UK (Sky) and went through all the Thunderbird settings which were fine.

I then installed a GMK UK email account and downloaded emails no problem!

My suspicion is therefore that there is some form of problem with Thunderbird/Mozilla's systems but not sure.

Any assistance would be much appreciated.

Thank you.

Robert

I would please appreciate help with a Thunderbird ver 31.3.0 problem on my two PC's (Windows 8 PRO 64-BIT and Windows 7 PRO 32-BIT) that prevents me from receiving emails dated 18 December 2014 and onwards. Sending is fine. I can though download the same email dated 17 December 2014 but no more. My Android Asus 7" Tablet and iPhone 4 are both able to receive/send emails and are both connected by wireless to my broadband router, the same one to which my PC's are connected. I have tried wireless on my PC's but still does not work. Contacted my broadband supplier in the UK (Sky) and went through all the Thunderbird settings which were fine. I then installed a GMK UK email account and downloaded emails no problem! My suspicion is therefore that there is some form of problem with Thunderbird/Mozilla's systems but not sure. Any assistance would be much appreciated. Thank you. Robert

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

What is the account type on both, your tablet and phone - POP or IMAP?