This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

can no longer use shift keys with firefox. internet explorer is fine

  • 6 vastust
  • 3 on selline probleem
  • 8 views
  • Viimati vastas cor-el

illie
illie
more options

i can't use my shift keys while using firefox. was working fine until 2 days ago. shift keys work fine with internet explorer and to log on to computer at start menu. please help.

i can't use my shift keys while using firefox. was working fine until 2 days ago. shift keys work fine with internet explorer and to log on to computer at start menu. please help.

All Replies (6)

Supreme Eagle
Supreme Eagle
  • Locale Leader
more options

Cleare the cookies and cache and reset the firefox. This will work

illie
illie Küsimuse esitaja
more options

hi supreme eagle, thanks for your input. i have cleared all my cookies and cache and still can't use the shift keys. i also reinstalled firefox and have the same issue. when i use the shift key it immediately sends me back to the previous page i was viewing. not sure what to do next. i have run malawarebytes program and spyhunter. the threats have been cleared. any further input would be appreciated.

FredMcD
FredMcD
more options

You may have turned on caret browsing <F7> by accident.

Caret Out {web link} Disables change of the caret browse mode by shortcut key(F7).

illie
illie Küsimuse esitaja
more options

FredMcD said

You may have turned on caret browsing <F7> by accident. Caret Out {web link} Disables change of the caret browse mode by shortcut key(F7).

hi fred, i'm sorry but this didn't help me. i read that my toshiba satellite does not have function keys. so, i can't disable any. it's very frustrating. i ended up clearing my entire computer and starting over from scratch. still have the same issue. i must have hit some key by mistake, because it was working fine last week. from one day to the next i am in the middle of a nightmare. thanks for all your help.

the-edmeister
the-edmeister
  • Moderator
more options

Don't you have a key that has Fn on it? Like maybe the lower row of keys near the left corner? I'm not familiar with Toshiba laptops, but my Asus EeePC netbook (fits in my winter jacket pocket) not only has a full set of function keys, but it has a Fn key in the lower-left corner between the Ctrl key and the "Windows" key.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.