This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

unable to type master password

  • 2 vastust
  • 5 on selline probleem
  • 6 views
  • Viimati vastas Fyrbeast

more options

I recently set my T-bird up with a master password. It worked fine up until 2 days ago...I went to check my email, the box came up and the cursor was flashing. However, it would not let me type in the password...I tried to deactivate it. It asked me to type the password in, but it wouldn't let me type it in.

I have uninstalled and reinstalled the program to no avail. I checked the forums and they said to go to TOOLS>ERROR CONSOLE. I did that and it opened up a menu.... I was supposed to type in the following

openDialog("chrome://pippki/content/resetpassword.xul")

It wouldn't let me type it in or even cut and paste it. Any help would be appreciated.

Thanks Dave

I recently set my T-bird up with a master password. It worked fine up until 2 days ago...I went to check my email, the box came up and the cursor was flashing. However, it would not let me type in the password...I tried to deactivate it. It asked me to type the password in, but it wouldn't let me type it in. I have uninstalled and reinstalled the program to no avail. I checked the forums and they said to go to TOOLS>ERROR CONSOLE. I did that and it opened up a menu.... I was supposed to type in the following openDialog("chrome://pippki/content/resetpassword.xul") It wouldn't let me type it in or even cut and paste it. Any help would be appreciated. Thanks Dave

Valitud lahendus

In 'Tools' > 'Error Console' At the top where it says 'Code', you enter :

  • openDialog("chrome://pippki/content/resetpassword.xul")

you can use right click > paste in this text entry area.

You cannot add type or paste into the lower section which only contains the actual errors listed. then to the right click on 'Evaluate' button.

Have you tried the method to remove master password? 'Tools' > 'Options' > 'Security' > 'Passwords' tab select; 'Use a Master Password' option. click on 'Change Master Password' button

Loe vastust kontekstis 👍 4

All Replies (2)

more options

Valitud lahendus

In 'Tools' > 'Error Console' At the top where it says 'Code', you enter :

  • openDialog("chrome://pippki/content/resetpassword.xul")

you can use right click > paste in this text entry area.

You cannot add type or paste into the lower section which only contains the actual errors listed. then to the right click on 'Evaluate' button.

Have you tried the method to remove master password? 'Tools' > 'Options' > 'Security' > 'Passwords' tab select; 'Use a Master Password' option. click on 'Change Master Password' button

more options

I had not tried to change the password.....I did that and it worked I was able to type in the dialog box.

Thank You