This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

What are you doing to your product? This site does not respond https://www.mozilla.org/en-US/plugincheck/

  • 1 vastus
  • 6 on selline probleem
  • 2 views
  • Viimati vastas philipp

mrsmurrayau
mrsmurrayau
more options

When I click on "update" I go to "add ons manager"? Why? I just clicked on "update"! Then the "check for updates" page does not respond anyway. What is happening?

When I click on "update" I go to "add ons manager"? Why? I just clicked on "update"! Then the "check for updates" page does not respond anyway. What is happening?

Valitud lahendus

hi mrsmurrayau, i am sorry that this is happening - this currently appears to be a bug on the website when you have an outdated and blocked version of java present. please see if the plugin-check runs correctly if you click on the plugin icon on the top left of the address bar and allow java to run (see screenshot).

alternatively you can download an update for flash player from: http://www.adobe.com/products/flashplayer/distribution3.html (if you are on windows, use the .exe for plugin-based browsers). updates for java can be found here: https://www.java.com/download/

Loe vastust kontekstis 👍 0

All Replies (1)

philipp
philipp
  • Moderator
more options

Valitud lahendus

hi mrsmurrayau, i am sorry that this is happening - this currently appears to be a bug on the website when you have an outdated and blocked version of java present. please see if the plugin-check runs correctly if you click on the plugin icon on the top left of the address bar and allow java to run (see screenshot).

alternatively you can download an update for flash player from: http://www.adobe.com/products/flashplayer/distribution3.html (if you are on windows, use the .exe for plugin-based browsers). updates for java can be found here: https://www.java.com/download/