This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Working very slow on internet. Yet without internet shows normal speed.

  • 1 vastus
  • 1 on selline probleem
  • 3 views
  • Viimati vastas FredMcD

more options

I am using Window 7. I have very serious problem with speed in firefox when connected with internet. It works very slow. When I tested without internet it was working normal. I have tried various anti-virus tools and adware removal softwares. I also contacted with internet service provider. But when I test internet speed it shows around 2 MB or enough desired speed.

I also replaced my hard drive in the doubt of any damage. I am using dell-3500 laptop with intel i3 core processor (32 bit OS) Surprisingly when I uninstall and re-install firefox browser it shows always previously installed adons and setting looking like using old settings. Sometime but not always it also shows the popup like : "some type of script is running . do you want to debug or stop". Now going to be very frustrated not able to detect exact issue of slowing down of browser. Sometime so slow that if I scroll down with mouse it jerk and take few seconds to shift only one inch downward and when I open new tab it takes 20-30 sec to open new web page. I am looking for any help.

I am using Window 7. I have very serious problem with speed in firefox when connected with internet. It works very slow. When I tested without internet it was working normal. I have tried various anti-virus tools and adware removal softwares. I also contacted with internet service provider. But when I test internet speed it shows around 2 MB or enough desired speed. I also replaced my hard drive in the doubt of any damage. I am using dell-3500 laptop with intel i3 core processor (32 bit OS) Surprisingly when I uninstall and re-install firefox browser it shows always previously installed adons and setting looking like using old settings. Sometime but not always it also shows the popup like : "some type of script is running . do you want to debug or stop". Now going to be very frustrated not able to detect exact issue of slowing down of browser. Sometime so slow that if I scroll down with mouse it jerk and take few seconds to shift only one inch downward and when I open new tab it takes 20-30 sec to open new web page. I am looking for any help.

All Replies (1)

more options

Is this with all pages?


Security Issue: Update your Flash Player v16.0.0.296
https://www.adobe.com/products/flashplayer/distribution3.html


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?