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I received an error message after trying to update Firefox and can no longer access Firefox. What do I do?

  • 4 vastust
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  • Viimati vastas philipp

nb-cp
nb-cp
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I received a notice to update Firefox, so I did. During installation, I received an error message stating "The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link and can no longer get into firefox at all. What do I do? I even uninstalled it, restarted my computer, and tried reinstalling it, and it still won't work. I'm also receiving a message that firefox.exe has encountered a problem. Please let me know how to proceed. Thank you.

I received a notice to update Firefox, so I did. During installation, I received an error message stating "The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link and can no longer get into firefox at all. What do I do? I even uninstalled it, restarted my computer, and tried reinstalling it, and it still won't work. I'm also receiving a message that firefox.exe has encountered a problem. Please let me know how to proceed. Thank you.

All Replies (4)

philipp
philipp
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hi nb-cp, this is currently a bug in firefox 36 which is affecting a small subset of XP users (apparently where some corruption of system files is going on). could you specify if you are using servicepack 2 or 3?

nb-cp
nb-cp Küsimuse esitaja
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Service Pack 3

philipp
philipp
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ok thanks, at the moment a downgrade to firefox 35.0.1 is probably the only way to work around that until mozilla can come forward with a fix for this bug: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/35.0.1/win32/

philipp
philipp
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hi again, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/