This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Why are all emails from an email address in my contacts suddenly going into my spam folder?

more options

I communicate through email constantly with this person and all their emails to me are suddenly going into my spam folder. How do I tell Thunderbird this is not spam?

I communicate through email constantly with this person and all their emails to me are suddenly going into my spam folder. How do I tell Thunderbird this is not spam?

All Replies (1)

more options

Thunderbird uses the word Junk and places junk mail in your Inbox with a Junk icon by default. It does not use the word Spam or place things in a Spam folder. Your providers spam filter or some other spam software might, but it is not Thunderbird.