This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Firefox stops working after computer goes to sleep 37.0.1

  • 1 vastus
  • 1 on selline probleem
  • 5 views
  • Viimati vastas FredMcD

more options

Running Win7 Home Premium and Firefox 37.0.1. Since this upgrade, when any of my three computers goes to sleep, Firefox stops working. Sometimes the process can be exited, but regardless, Firefox cannot be reloaded and the computer must be rebooted. When the computer has gone to sleep, and Firefox has stopped working, other browsers, such as Explorer also say they cannot connect to the internet. The fact that this problem simultaneously appeared on different computers following this upgrade suggests that this is a Firefox problem. The only way I can avoid this is to exit Firefox after every use. In many cases, the only web page visited during a session is google.

Running Win7 Home Premium and Firefox 37.0.1. Since this upgrade, when any of my three computers goes to sleep, Firefox stops working. Sometimes the process can be exited, but regardless, Firefox cannot be reloaded and the computer must be rebooted. When the computer has gone to sleep, and Firefox has stopped working, other browsers, such as Explorer also say they cannot connect to the internet. The fact that this problem simultaneously appeared on different computers following this upgrade suggests that this is a Firefox problem. The only way I can avoid this is to exit Firefox after every use. In many cases, the only web page visited during a session is google.

All Replies (1)

more options

This is a known issue, and the programers are looking at it.