This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Deleted messages not going to specified folder

  • 2 vastust
  • 1 on selline probleem
  • 10 views
  • Viimati vastas Queenmab100

Queenmab100
Queenmab100
more options

I am using two different computers, a Mac (TB 31.7.0) and a PC (TB 31.7.0) on an IMAP server. The PC is my primary computer and I have been using TB on it for about 6 months. All is going *really* well but for one little problem that I cannot figure out! When I delete an email on my PC, it goes into a "Deleted Items" folder, *not* the trash folder, which is how I want it. This is what I have specified in the "account settings" in TB. (See screen shot of "acct settings - pc" attached.) I use the Mac when I travel and there I have the same account settings (see screen shot of "acct settings - mac" attached) but anything that I delete from my inbox on that computer goes to the "trash" folder. How do I get the Mac to put emails I delete into the "deleted items" folder, not the "trash" folder?

Thanks for your help.

I am using two different computers, a Mac (TB 31.7.0) and a PC (TB 31.7.0) on an IMAP server. The PC is my primary computer and I have been using TB on it for about 6 months. All is going *really* well but for one little problem that I cannot figure out! When I delete an email on my PC, it goes into a "Deleted Items" folder, *not* the trash folder, which is how I want it. This is what I have specified in the "account settings" in TB. (See screen shot of "acct settings - pc" attached.) I use the Mac when I travel and there I have the same account settings (see screen shot of "acct settings - mac" attached) but anything that I delete from my inbox on that computer goes to the "trash" folder. How do I get the Mac to put emails I delete into the "deleted items" folder, not the "trash" folder? Thanks for your help.
Attached screenshots

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

re; MAC Can you confirm that you have selected to subscrbe to see the 'Deleted Items' folder and it is visible in the left Folder Pane? Post image of MAC folder Pane.

Queenmab100
Queenmab100 Küsimuse esitaja
more options

I did double check and I am subscribed to the "Deleted Items" folder on the Mac.

The "Deleted Items" folder does show up on the Mac. A screen shot of the folders on the Mac and the folders on the PC are posted below. (Note: I had to do two screen shots for the PC, since I couldn't get them all in one shot).

Thanks for your help.