This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Latest release of FireFox dmg states 'image not recognized'

  • 3 vastust
  • 1 on selline probleem
  • 2 views
  • Viimati vastas tsmithbcs

tsmithbcs
tsmithbcs
more options

After downloading the full dmg of FireFox 39.0 I cannot open the dmg, states 'image not recognized'.

This happens when downloading from all available browsers on Mac.

After downloading the full dmg of FireFox 39.0 I cannot open the dmg, states 'image not recognized'. This happens when downloading from all available browsers on Mac.

All Replies (3)

guigs
guigs
more options

What is the url of where this is being downloaded from?

Please troubleshoot your download settings as well from the browser you are downloading Firefox from.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can find the full version of the current current Firefox release (39.0) in all languages and all operating systems here:

tsmithbcs
tsmithbcs Küsimuse esitaja
more options

I've downloaded the .dmg from that URL. Still didn't work.