This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Why doesn't the plug-in page work?

  • 1 vastus
  • 1 on selline probleem
  • 11 views
  • Viimati vastas guigs

GregII
GregII
more options

https://www.mozilla.org/en-US/plugincheck/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_campaign=plugincheck-update Never loads, this is an on-going problem with the last several versions of Firefox. In addition to the new version deleting my add-ons/plug-ins/, now Firefox is making it difficult to get them back.

https://www.mozilla.org/en-US/plugincheck/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_campaign=plugincheck-update Never loads, this is an on-going problem with the last several versions of Firefox. In addition to the new version deleting my add-ons/plug-ins/, now Firefox is making it difficult to get them back.

All Replies (1)

guigs
guigs
more options

Hi GregII, I am happy to help, I would first recommend clearing the cache of that site from about:permissions.

  1. Put "about:permissions" into a new tab url
  2. Search for all entries of mozilla.org/en-US/plugincheck
  3. Click on 'Forget this Site' and restart Firefox.

The page does work for other computers as far as I have tested. Also consider Safe Mode or disabling extensions one by one to make sure its not interfering: Diagnose Firefox issues using Troubleshoot Mode and Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems