This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Trusteer Rapport is not compatible with Firefox 41. Is this a Firefox issue or a Trusteer issue? Can it be resolved?

more options

I recently installed Firefox 41. I am not unable to use Trusteer on the browser, which prevents me from using secure banking and takes away a few other special protections while browsing. I have the most up to date version of Trusteer Rapport, so there's nothing more I can download to correct the problem. Is this simply a compatibility issue? If Trusteer doesn't work with Firefox anymore, I'll have to switch to a different browser until the problem is resolved, which is upsetting because I prefer Firefox over everything else. Is there anything that can be done to correct the problem?

I recently installed Firefox 41. I am not unable to use Trusteer on the browser, which prevents me from using secure banking and takes away a few other special protections while browsing. I have the most up to date version of Trusteer Rapport, so there's nothing more I can download to correct the problem. Is this simply a compatibility issue? If Trusteer doesn't work with Firefox anymore, I'll have to switch to a different browser until the problem is resolved, which is upsetting because I prefer Firefox over everything else. Is there anything that can be done to correct the problem?

All Replies (1)

more options

Check with your bank for an updated version of Trusteer.