This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

how to make room for more messages wtihout deleting existing messages

  • 1 vastus
  • 2 on selline probleem
  • 6 views
  • Viimati vastas gild

Bradl
Bradl
more options

I have received an Alert which states sent "The folder Sent is full, and cant hold any more messages. To make room for more messages, delete any old or unwanted mail and compact the folder>"

I do not want to delete sent messages. How can more space be created without deleting existing messages?

I have received an Alert which states sent "The folder Sent is full, and cant hold any more messages. To make room for more messages, delete any old or unwanted mail and compact the folder>" I do not want to delete sent messages. How can more space be created without deleting existing messages?

All Replies (1)

gild
gild
more options

If this is a POP account, then Thunderbird has determined that your 'Sent' folder has reached it's maximum size. If it is an IMAP account, the message may be from the service provider.

Each mail folder contains active messages and messages that have been marked for deletion. If you have not 'compacted' the folder, the deleted messages it contains still count against the total size of the folder. Only when you compact that folder, are the deleted messages actually removed from it. The folder is re-written and the file size is reduced.

If the folder has been compacted lately and is still 'full', your still have the option to either 'move' older messages into a new folder that you create under 'Local Folders' or to 'archive' the folder which does a similar function. It moves older messages into a series of folders that have a consistent structure based on your preferences. https://support.mozilla.org/en-US/kb/archived-messages

Related questions:
"The folder Sent is full, and can’t hold any more messages." https://support.mozilla.org/en-US/questions/1058922

"says sent box full all the time - but it is empty - cannot refer to any sent emails"
https://support.mozilla.org/en-US/questions/991855

TB-38.3 Win10-PC