This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

RMOS Gurgaon is facing firefox crashes ?

  • 2 vastust
  • 1 on selline probleem
  • 5 views
  • Viimati vastas cor-el

RMOS_Contact
RMOS_Contact
more options

Hi we are gurgaon based company and access our maximum data in firefox . but from couple of days our firefox keeps on crashing plz guide what may be the possible reasons for that ?


Thanks in advance RMOS Gurgaon

Hi we are gurgaon based company and access our maximum data in firefox . but from couple of days our firefox keeps on crashing plz guide what may be the possible reasons for that ? Thanks in advance RMOS Gurgaon

All Replies (2)

Aman Routh
Aman Routh
more options

We are sorry that you are having problem using Firefox.

Can you submit us some of your latest crash reports so that we may assist you better.

To view your crash reports from within Firefox:

In the address bar, type about:crashes and press Enter. A list of links to your crash reports will appear. Copy and paste some of the crash IDs starting with (bp---) alongwith the date and time.


Also see: Troubleshoot Firefox crashes (closing or quitting unexpectedly)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. Please do not add the "bp-" prefix yourself.

See also: