Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Why can I not sign into my gmail on Firefox?

  • 2 vastust
  • 1 on selline probleem
  • 11 views
  • Viimati vastas cor-el

Areus
Areus
more options

When I attempt to sign into my gmail account on Firefox, I get this error message: "We've detected a problem with your cookie settings.Enable cookies Make sure your cookies are enabled. To enable cookies, follow these browser-specific instructions. Clear cache and cookies If you have cookies enabled but are still having trouble, clear your browser's cache and cookies. Adjust your privacy settings If clearing your cache and cookies doesn't resolve the problem, try adjusting your browser's privacy settings. If your settings are on high, manually add www.google.com to your list of allowed sites. Learn more" I have gone into my options and then to privacy. I set it to custom settings for history and the box where it says allow cookies is checked. I have accept cookies from third parties set to "from visited" and keep until set to "expired" Nothing is working and I would really like to use my gmail on Firefox so if you could get back to me I would appreciate it. Thank you!

When I attempt to sign into my gmail account on Firefox, I get this error message: "We've detected a problem with your cookie settings.Enable cookies Make sure your cookies are enabled. To enable cookies, follow these browser-specific instructions. Clear cache and cookies If you have cookies enabled but are still having trouble, clear your browser's cache and cookies. Adjust your privacy settings If clearing your cache and cookies doesn't resolve the problem, try adjusting your browser's privacy settings. If your settings are on high, manually add www.google.com to your list of allowed sites. Learn more" I have gone into my options and then to privacy. I set it to custom settings for history and the box where it says allow cookies is checked. I have accept cookies from third parties set to "from visited" and keep until set to "expired" Nothing is working and I would really like to use my gmail on Firefox so if you could get back to me I would appreciate it. Thank you!

All Replies (2)

FredMcD
FredMcD
more options

You may have a corrupt cookies.sqlite file.

Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the cookies.sqlite file. Then rename or delete it. Restart Firefox.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Does it work in a New Private Window?

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window