This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Why, when I click to download 38.5.2esr (Windows, English,US), does the download box say I will be downloading 38.5.1esr?

  • 3 vastust
  • 2 on selline probleem
  • 13 views
  • Viimati vastas OldDosUser

more options

I was trying to download at https://www.mozilla.org/en-US/firefox/organizations/all/ . I have tried over several days and get the same result.

Thanks

I was trying to download at https://www.mozilla.org/en-US/firefox/organizations/all/ . I have tried over several days and get the same result. Thanks

Valitud lahendus

The latest EXE installers are signed differently and are incompatible with Windows XP Service Pack 2. Since the website cannot detect whether you have Service Pack 2 or Service Pack 3, it assumes the worst.

To update an existing installation of Firefox, please use the internal method, either:

  • "3-bar" menu button > "?" button > About Firefox
  • (menu bar) Help > About Firefox

This is an evolving issue, so it could change at any time, but for now, that's what I suggest.

To download from a site that doesn't check what OS you're running, you can use this server: http://archive.mozilla.org/pub/firefox/releases/38.5.2esr/

Loe vastust kontekstis 👍 1

All Replies (3)

more options

Valitud lahendus

The latest EXE installers are signed differently and are incompatible with Windows XP Service Pack 2. Since the website cannot detect whether you have Service Pack 2 or Service Pack 3, it assumes the worst.

To update an existing installation of Firefox, please use the internal method, either:

  • "3-bar" menu button > "?" button > About Firefox
  • (menu bar) Help > About Firefox

This is an evolving issue, so it could change at any time, but for now, that's what I suggest.

To download from a site that doesn't check what OS you're running, you can use this server: http://archive.mozilla.org/pub/firefox/releases/38.5.2esr/

more options

You would have to spoof the user agent temporarily to at least Vista (Windows 6.0) to make the server offer a Firefox 38.5.2 version.

  • Mozilla/5.0 (Windows NT 6.0; rv:38.0) Gecko/20100101 Firefox/38.0

Otherwise you can try to update to 38.5.2 via "Help > About".


Muudetud cor-el poolt

more options

Thanks for the super-fast reply jscher2000.

I prefer to download the full file each time so that I can revert to an earlier version if necessary. (I have Win XP Service Pack 3 on this computer.)

Muudetud OldDosUser poolt