Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

I love Firefox, but once the homepage comes on it won't connect to anything else. Help.

  • 1 vastus
  • 1 on selline probleem
  • 16 views
  • Viimati vastas philipp

TCTPT
TCTPT
more options

Firefox started posting a request for donations on the start page. After that I could not get it to browse. The beach ball would spin and end up with the start page and a donation request. Firefox was my browser, but it wouldn't browse. I downloaded the latest version thinking that would help, but after the free download, the opening page was the donation page. I don't know how to make the browser browse. I click on my favorites and nothing, beach ball then homepage with donation request.

Firefox started posting a request for donations on the start page. After that I could not get it to browse. The beach ball would spin and end up with the start page and a donation request. Firefox was my browser, but it wouldn't browse. I downloaded the latest version thinking that would help, but after the free download, the opening page was the donation page. I don't know how to make the browser browse. I click on my favorites and nothing, beach ball then homepage with donation request.

All Replies (1)

philipp
philipp
  • Moderator
more options

hi TCTPT, please download and install the latest version of firefox from https://www.mozilla.org/firefox/all/ and see if that helps. in case you're having nvidia forceware network access manager software present on your device, you should also consider uninstalling it: Connectivity or crashing issues after Firefox 43 update