Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Last upgrade deleted previous version of thunderbird.Can it be restored?

  • 5 vastust
  • 1 on selline probleem
  • 8 views
  • Viimati vastas Matt

more options

I allowed the upgrade of 18/19 February to install itself and then found that all of my previous emails and local folders had disappeared. My Profile shows only the current installation. Is there any way to recover the original profile and restore the missing files.

I allowed the upgrade of 18/19 February to install itself and then found that all of my previous emails and local folders had disappeared. My Profile shows only the current installation. Is there any way to recover the original profile and restore the missing files.

All Replies (5)

more options

Thanks for help Matt but my original profile has gone forever. All I can find is the new one which was established a couple of days ago.

more options

installing and uninstalling does not affect the profile folder as such. Therefore an update did not delete the profile folder and all it's contants. That is not to say disk corruption or other even has not removed it.

When you type %appdata% in the start menu and then select the Thunderbird folder followed by the profiles folder. I thee really only one folder there?

more options

The only folders which show under the profile are: Adblock plus;calendar data;crashes;extensions, lwtheme ;Mail and minidumps.

Mail folder contains Local Folders plus POP3.iinet.net.au. Local folders are all as recently established by me and are listed as 'folder' and 'folder.msp' ( for each entry).

POP3 contains 'trash.sbd'.

Thanks again for your time,Matt.

more options

some how your not getting it.

Thunderbird\profiles\1234eds67.default\

I am in profiles.

Your in the .default.

What is in profiles. Not the actual contents of the profile folder.