This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Our Thunderbird is configured for two gmail accounts. Suddenly can't receive or send from one. Other works fine.

  • 4 vastust
  • 1 on selline probleem
  • 1 view
  • Viimati vastas Matt

dhparker6
dhparker6
more options

When trying to receive, I get this message: "Login to server imap.googlemail.com failed." I type password (yes, correctly) as prompted. Same thing.

When trying to send, I get this message: "Sending of the message failed. The message could not be sent using Outgoing server (SMTP) smtp.googlemail.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again."

We haven't changed any settings, and it was all working until yesterday.

The gmail account is working fine when I look at it online.

When trying to receive, I get this message: "Login to server imap.googlemail.com failed." I type password (yes, correctly) as prompted. Same thing. When trying to send, I get this message: "Sending of the message failed. The message could not be sent using Outgoing server (SMTP) smtp.googlemail.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again." We haven't changed any settings, and it was all working until yesterday. The gmail account is working fine when I look at it online.

All Replies (4)

amanchesterman
amanchesterman
more options

The problem might not be with your settings on Thunderbird. There's a helpful Gmail troubleshooter here, I suggest you try the measures recommended by Google: https://support.google.com/mail/topic/3397501?hl=en&ref_topic=3398031

christ1
christ1
  • Top 25 Contributor
more options

Also see https://support.google.com/mail/answer/78754

dhparker6
dhparker6 Küsimuse esitaja
more options

Thank you for your answers. So far, we haven't found any solution. Looking around in Thunderbird, I found an error console. The error that shows up is "Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/chrome.manifest'." Remember, I am not tech savvy. Could this have something to do with the problem? If so,how would we fix it?

Thank you for your time!

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

dhparker6 said

Thank you for your answers. So far, we haven't found any solution. Looking around in Thunderbird, I found an error console. The error that shows up is "Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/chrome.manifest'." Remember, I am not tech savvy. Could this have something to do with the problem? If so,how would we fix it? Thank you for your time!

Nope it is a totally unrelated and benign error. The only time the error console is of use is to clear it and then try the action and see what is shown.

The activity monitor may show you some relevant information, but I would expect that the issue will be with your settings.


Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.