This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

email ain't working at all

  • 5 vastust
  • 2 on selline probleem
  • 1 view
  • Viimati vastas martinweeks

more options

Thunderbird just plain stopped working. All it does is spin the l ittle circle around and around. I use gmail as my email server and everything was working fine last night. Now nothing. Can't even send a "Test" message to myself. I am still getting my email to my cell phone, but not to my laptop. Is there a way to fix this on your end?

Have to go to work now so won't be home to check till later tonight. Thanks in advance.

Martin Weeks

Thunderbird just plain stopped working. All it does is spin the l ittle circle around and around. I use gmail as my email server and everything was working fine last night. Now nothing. Can't even send a "Test" message to myself. I am still getting my email to my cell phone, but not to my laptop. Is there a way to fix this on your end? Have to go to work now so won't be home to check till later tonight. Thanks in advance. Martin Weeks

Valitud lahendus

Is your laptop connecting to the internet OK?

Loe vastust kontekstis 👍 0

All Replies (5)

more options

Valitud lahendus

Is your laptop connecting to the internet OK?

more options

Everything else is working fine. except thunderbird. It's just stuck and will not resolve. I've deleted most of my email thinking it was just overloaded, but that has not helped. Again it's not Gmail either as I am getting my email on my cell phone no problems, just Thunderbird that's not working.

Looked for some kind of "reset" icon on the email page to see if there was something I missed in the files or options but don't see anything that is helpful.

more options

My reply on this page shows that my internet connection is working.

more options

If yours is an Android phone then I'd expect it to work because it's a Google product designed to work with Gmail. For Gmail to work with non-Google apps it has to be set up correctly and it's possible that some setting has changed. There are various things to check outlined here: https://support.google.com/mail/topic/3407353?hl=en&ref_topic=3394215 ('email clients' is the relevant bit) The spinning circle means that Thunderbird is waiting, of course. So it might be waiting to connect to the server, or it might be waiting for the server to respond with data.

more options

Did a full defrag, and check disk and that seems to have fixed the issue. Once that was done Thunderbird was able to finish moving deleted emails to trash, and began downloading email I've been receiving all day on my cell phone. So I believe the problem is solved. We'll see

Thanks for the helpful suggestions though.