This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

'Desanexar' very slow to choose folder but when finnaly is there, it move file(s) fast.

  • 1 vastus
  • 1 on selline probleem
  • 1 view
  • Viimati vastas Wayne Mery

HugoMelo
HugoMelo
more options

Using Firefox, Moz Backup and TB for years. Thanks. TB has add-in Extrator de anexos, working fine, keeping atacched files in the e-mail. It save a copy in another folder. Since two last updates, 'Desanexar' is very slow to get to the Folder I want. Inbox has only 73 e-mails. Sent has less than 400. I have 61 folders under Local Folders, but only use 8 regularly. Most is old e-mails storage. All e-mail folders together add up to 8.8 GB (Today I condensed some folders I do not use). FOur folders always opened in tabs. Large one has 1900 e-mails. Intel computer with 8 GB RAM, other software works fast. Use ESET NOD32 8. Any clues? Thanks, Hugo

Using Firefox, Moz Backup and TB for years. Thanks. TB has add-in Extrator de anexos, working fine, keeping atacched files in the e-mail. It save a copy in another folder. Since two last updates, 'Desanexar' is very slow to get to the Folder I want. Inbox has only 73 e-mails. Sent has less than 400. I have 61 folders under Local Folders, but only use 8 regularly. Most is old e-mails storage. All e-mail folders together add up to 8.8 GB (Today I condensed some folders I do not use). FOur folders always opened in tabs. Large one has 1900 e-mails. Intel computer with 8 GB RAM, other software works fast. Use ESET NOD32 8. Any clues? Thanks, Hugo

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please start *Windows'* safe mode with networking enabled - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode - win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode - win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7 - XP https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please reply to let us know results.