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remember log in for sites unchecks when i close f/f down

  • 5 vastust
  • 8 on selline probleem
  • 17 views
  • Viimati vastas sylvia2112

sylvia2112
sylvia2112
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when i close f/f, the "remember log in for sites" unticks itself, so once i start f/f again no log in names/ password are saved, i have to go in to options/security, tick the box, & all the log in names /passwords are there, (version 45.0.2)

when i close f/f, the "remember log in for sites" unticks itself, so once i start f/f again no log in names/ password are saved, i have to go in to options/security, tick the box, & all the log in names /passwords are there, (version 45.0.2)

Valitud lahendus

hi, other users of trend micro security software have reported similar issues - the trend micro password manager that might be automatically installed as a separate application on your system might responsible for that behaviour. please uninstall it through your system control panel in case you're not using it.

Loe vastust kontekstis 👍 4

All Replies (5)

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

sylvia2112
sylvia2112 Küsimuse esitaja
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i don't have any Advanced SystemCare with Surfing Protection in my pc, its still happening & driving me mad !! its every time i log in now & have to go & check the box

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for problems with preferences.

Delete possible user.js and numbered prefs-##.js files and rename/remove the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in current Firefox releases.

You can use this button to go to the current Firefox profile folder:

Windows hides some file extensions by default. Among them .html and .ini and .js and .txt and you may only see a file name without file extension. You can check the file extension (type) in the properties of the file in Windows Explorer via the right-click context menu.

philipp
philipp
  • Moderator
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Valitud lahendus

hi, other users of trend micro security software have reported similar issues - the trend micro password manager that might be automatically installed as a separate application on your system might responsible for that behaviour. please uninstall it through your system control panel in case you're not using it.

sylvia2112
sylvia2112 Küsimuse esitaja
more options

philipp said

hi, other users of trend micro security software have reported similar issues - the trend micro password manager that might be automatically installed as a separate application on your system might responsible for that behaviour. please uninstall it through your system control panel in case you're not using it.

thanks a lot for this, this has worked , everything is now working as it should , thanks again !