This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

firefox keeps deleting my bookmarks

  • 1 vastus
  • 2 on selline probleem
  • 6 views
  • Viimati vastas FredMcD

1angryscot
1angryscot
more options

Every time I rearrange bookmarks, move folders, or move bookmarks from one folder to another, Firefox will -- within the following day or so -- delete entire groups of bookmarks, even entire FOLDERS of book marks. Nothing but empty folders remain. Then I have to start all over again by restoring the bookmarks from the last backup, and retrieving one by one the ones that I had accrued since the last backup. This happens again and again. What is going on?

Every time I rearrange bookmarks, move folders, or move bookmarks from one folder to another, Firefox will -- within the following day or so -- delete entire groups of bookmarks, even entire FOLDERS of book marks. Nothing but empty folders remain. Then I have to start all over again by restoring the bookmarks from the last backup, and retrieving one by one the ones that I had accrued since the last backup. This happens again and again. What is going on?

Valitud lahendus

Are you using any bookmark add-ons? Are you using sync?

As a precaution, To open the Bookmarks Manager, press the Alt or F10 key bring up the tool bar, and select Bookmarks. Hot key is <Control>(Mac=<Command>) <Shift> B.

Once the window is open, at the top of the page, press the button labeled Import and Backup. Select Export Bookmarks To HTML, and follow the prompts and save it to a HTML file.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Loe vastust kontekstis 👍 0

All Replies (1)

FredMcD
FredMcD
more options

Valitud lahendus

Are you using any bookmark add-ons? Are you using sync?

As a precaution, To open the Bookmarks Manager, press the Alt or F10 key bring up the tool bar, and select Bookmarks. Hot key is <Control>(Mac=<Command>) <Shift> B.

Once the window is open, at the top of the page, press the button labeled Import and Backup. Select Export Bookmarks To HTML, and follow the prompts and save it to a HTML file.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?