Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Firefox crashes

  • 1 vastus
  • 1 on selline probleem
  • 4 views
  • Viimati vastas philipp

emmap2781
emmap2781
more options

Hi,

As of this morning, Firefox crashes on start up. It looks like it automatically updated today so not sure if this is linked. I have tried reinstalling but no joy. It won't open in safe mode, just crashes. I've created a new profile, still not joy.

Crash info as follows. Help gratefully received!

bp-d7dca3b6-204d-43fb-a829-6d0312160817 bp-2b06e138-c2f9-463e-8fbe-1a0be2160817

Hi, As of this morning, Firefox crashes on start up. It looks like it automatically updated today so not sure if this is linked. I have tried reinstalling but no joy. It won't open in safe mode, just crashes. I've created a new profile, still not joy. Crash info as follows. Help gratefully received! bp-d7dca3b6-204d-43fb-a829-6d0312160817 bp-2b06e138-c2f9-463e-8fbe-1a0be2160817

All Replies (1)

philipp
philipp
  • Moderator
more options

hi, thank you for providing your crash ids. unfortunately this crash is caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/