This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

I can not access my gmail account

  • 1 vastus
  • 2 on selline probleem
  • 1 view
  • Viimati vastas Scribe

more options

I'm trying to access my gmail account while on firefox but when click on the gmail link on the google page (I'm signed into my google account) I get a box from google that says to check cookies, clear cache & check privacy settings. I can not find any wrong with them.

I'm trying to access my gmail account while on firefox but when click on the gmail link on the google page (I'm signed into my google account) I get a box from google that says to check cookies, clear cache & check privacy settings. I can not find any wrong with them.

All Replies (1)

more options

Hi, delete all references to Gmail, as shown under the heading 'How do I remove a single website from my history?' in this article - Delete browsing, search and download history on Firefox, then try the site (not from an old bookmark) again.

Also make sure cookies are enabled: Settings for privacy, browsing history and do-not-track

Note, you are using an old version of Firefox, which can compromise your security and may cause other problems. To update it, open the 3-bar menu > Help (question mark at bottom right) > About Firefox. Alternatively, you can press the Alt key to bring up the main menu bar > Help > About Firefox. More - Update Firefox to the latest release.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!