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Menu items appear but nothing cannot access options,etc.

  • 3 vastust
  • 1 on selline probleem
  • 1 view
  • Viimati vastas FredMcD

rmioduchowski
rmioduchowski
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Menu items pop up but when I click on item e.g. options, next page does not appear. Tried to fix using refresh Firefox button, but nothing happens.

Menu items pop up but when I click on item e.g. options, next page does not appear. Tried to fix using refresh Firefox button, but nothing happens.

Valitud lahendus

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Loe vastust kontekstis 👍 1

All Replies (3)

FredMcD
FredMcD
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Valitud lahendus

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

rmioduchowski
rmioduchowski Küsimuse esitaja
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Thank you very much! Seems to be working fine now!

FredMcD
FredMcD
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It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.