This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

e-mail sending invariably results in "Cant send due to spam" error message

  • 2 vastust
  • 2 on selline probleem
  • 9 views
  • Viimati vastas Matt

Davidmadd
Davidmadd
more options

My wife and I use Blueyonder e-mail address. For over a fortnight (since 15th Aug) we both have had problems sending e-mails. Nearly always, especially to other Virgin Media e-mail addresses, we get a bounceback message saying "Cannot send due to spam content in message" or similar words. I use Thunderbird, my wife uses outlook and we have separate laptops. I had a "live-Chat" session with Virgin today and t hey said it was the mail programme fault and not Virgin Media and suggested re-installing the mail programmes. I would appreciate your vies. This is really frustrating. We can both use our Google e-mails to send so we could both dump our mail programmes if need be and its very tempting after several weeks of this. We can and do receive e-mails quite happily.

My wife and I use Blueyonder e-mail address. For over a fortnight (since 15th Aug) we both have had problems sending e-mails. Nearly always, especially to other Virgin Media e-mail addresses, we get a bounceback message saying "Cannot send due to spam content in message" or similar words. I use Thunderbird, my wife uses outlook and we have separate laptops. I had a "live-Chat" session with Virgin today and t hey said it was the mail programme fault and not Virgin Media and suggested re-installing the mail programmes. I would appreciate your vies. This is really frustrating. We can both use our Google e-mails to send so we could both dump our mail programmes if need be and its very tempting after several weeks of this. We can and do receive e-mails quite happily.

All Replies (2)

Zenos
Zenos
more options

Since between the two of you, you are using two different email clients, it does seem somewhat unlikely that the email client is really the problem. The message comes from their server. It's almost as if they have blacklisted themselves.

There are no settings in an email client that adjust the "spammyness" of your messages, so one wonders what they thought they could do for you. Try again with Virgin. You might get someone who knows what they're doing.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Interesting you have two different machines with two very different email clients and the fool at virgin blames the software.

My guess is it will be something like having a reply to address set in the email clients. Yahoo did that once because they were rather naive.

But I just Googled the error and the page was full of hits about Virgin and their inability to manage spam and random issues exactly as you describe. I would say wihout a doubt that while there might be a setting we could change in Thunderbird to get you mail through, the truth is Virgin have no idea and it is their problem.

See these Google results https://www.google.com.au/search?q=virgin+spam+filter