This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Firefox crashes

  • 2 vastust
  • 1 on selline probleem
  • 16 views
  • Viimati vastas FredMcD

try2478
try2478
more options

can not open firefox, first I open it, crashed; Then try the safe mood, crashed: Try REFRESH firefox, crashed, delete old profile and create a new one, still crashed. And now I don't known what to do.

crash ID: bp-ca75cbbd-a856-4735-93ce-6c6342160918 crash ID: bp-839e816b-aa63-436c-965b-3b0d12160918 crash ID: bp-04e9a4e3-54f3-40f8-a9a6-dd1b22160918 crash ID: bp-91ddef10-95c1-47f5-95f2-fc1b72160918 crash ID: bp-723b95f8-c55b-43cd-a5f0-257d52160918 crash ID: bp-347b3216-fe6c-4968-9e12-6c30c2160918

can not open firefox, first I open it, crashed; Then try the safe mood, crashed: Try REFRESH firefox, crashed, delete old profile and create a new one, still crashed. And now I don't known what to do. crash ID: bp-ca75cbbd-a856-4735-93ce-6c6342160918 crash ID: bp-839e816b-aa63-436c-965b-3b0d12160918 crash ID: bp-04e9a4e3-54f3-40f8-a9a6-dd1b22160918 crash ID: bp-91ddef10-95c1-47f5-95f2-fc1b72160918 crash ID: bp-723b95f8-c55b-43cd-a5f0-257d52160918 crash ID: bp-347b3216-fe6c-4968-9e12-6c30c2160918

All Replies (2)

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 39.0 Build ID 20150630154324 OS Windows 7 OS Version 6.1.7601 Service Pack 1

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 48.0.2 +++++++++++++++++++++++++++++++++++++++++++++++++ bp-ca75cbbd-a856-4735-93ce-6c6342160918

Signature: PR_vfprintf | PR_fprintf | nsToolkitProfileService::CreateTimesInternal

TaobaoProtectSE.dll = malware

winimhc3.dll =OCular Agent = TEC Solutions Limited = malware ?

winhadnt.dll = OCular Agent = TEC Solutions Limited

sdfileicon2.dll = TEC Solutions Limited

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

IPSEng32.dll = Symantec Intrusion Detection

FredMcD
FredMcD
more options

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.