Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

need to delete FF completely

  • 7 vastust
  • 1 on selline probleem
  • 7 views
  • Viimati vastas FredMcD

more options

hi

can anyone see me through deleting FF completely as it got too confusing which/how files to save before

i will reinstall it . Refresh ff and new profile dont do as promised and remove ad ons etc

thanks

hi can anyone see me through deleting FF completely as it got too confusing which/how files to save before i will reinstall it . Refresh ff and new profile dont do as promised and remove ad ons etc thanks

Valitud lahendus

Hi, as FredMcD said, if you don't remove your profile, bookmarks etc should be saved.

See under the heading Remove user data and settings in Uninstall Firefox from your computer

For even greater bookmarks security, before you uninstall; open bookmarks > Show All Bookmarks > Import and Backup > Backup, and save them to somewhere convenient on your computer.

Loe vastust kontekstis 👍 0

All Replies (7)

more options

Refresh Firefox {web link} is a LAST RESORT ! !

Refresh Firefox - reset add-ons and settings

If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.

more options

but i must not loose book marks and passwords. How do i save protect them

thanks

more options

Valitud lahendus

Hi, as FredMcD said, if you don't remove your profile, bookmarks etc should be saved.

See under the heading Remove user data and settings in Uninstall Firefox from your computer

For even greater bookmarks security, before you uninstall; open bookmarks > Show All Bookmarks > Import and Backup > Backup, and save them to somewhere convenient on your computer.

more options

thanks to both of you

mark

more options

Firefox comes in two or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And one folder in the profile of each user on the computer.

If you remove the Firefox folder, the user folders would not be affected.

more options

i got round to finally deleting FF and reinstalling it. Then i was offered to "refresh" it saying it would speed it up and reinstall bookmarks , the thing is that bookmarks were already recovered and i assume it would be speedy cause it was a fresh install. what is this about please

anyway i chose refresh , then cancelled it before it was finished , re booted , then was offered a choice of 2 profiles, i chose one

why was i offer refresh immediately after i reinstalled it .this dosn't seem right should i do a complete uninstall [all traces of it] to start fresh

thanks

Muudetud bill poolt

more options

Refresh Firefox {web link} is a LAST RESORT ! !

Refresh Firefox - reset add-ons and settings

If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.


That 'refresh' message is from the browser and sometimes comes up when it thinks there is a problem.