This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Mozilla Crash Reporter ALWAYS SAYS "There was a problem submitting your report."

  • 1 vastus
  • 1 on selline probleem
  • 5 views
  • Viimati vastas cor-el

waynebruce
waynebruce
more options

Every so often I get a message from Mozilla Crash Reporter saying "Your crash report will be submitted before you quit or restart." But when I quit or restart, the message says "There was a problem submitting your report." What causes this & why?

Every so often I get a message from Mozilla Crash Reporter saying "Your crash report will be submitted before you quit or restart." But when I quit or restart, the message says "There was a problem submitting your report." What causes this & why?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Make sure you allow all Firefox processes including the crashreporter and the updater in your security software.