Mozilla Relay is experiencing issues with call and text delivery. We’re working on a fix. Check Mozilla Status for updates.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

downloaded new version of FlashPlayer and only have a blank page with Safe Finder text box open instead of traditional Firefox page and text box

  • 2 vastust
  • 1 on selline probleem
  • 3 views
  • Viimati vastas James

transom215
transom215
more options

since I downloaded a new version of FlashPlayer only a blank page with a Safe Finder text box appears instead of traditional Firefox page with its textbox and features below it.

since I downloaded a new version of FlashPlayer only a blank page with a Safe Finder text box appears instead of traditional Firefox page with its textbox and features below it.

All Replies (2)

philipp
philipp
  • Moderator
more options

hello, this sounds like a problem possibly caused by adware on your system.

  1. please go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
  2. you could also try to refresh firefox
  3. run a scan with malwarebytes anti-malware for mac: https://www.malwarebytes.com/mac/

Remove a toolbar that has taken over your Firefox search or home page

James
James
  • Moderator
  • Top 10 Contributor
more options

Also if you download Flash Player from https://get.adobe.com/flashplayer/ you have to be careful when downloading for Windows.

Below is a example of the "Optional Offers" served with the Windows version if left checked before download.

Muudetud James poolt