This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Hyperlinks in excel don't work anymore. I get a message that cookies are disabled. When I copy and paste the hyperlink into the browser search box, it works.

  • 3 vastust
  • 9 on selline probleem
  • 2 views
  • Viimati vastas plumbob

plumbob
plumbob
more options

I have a number of hyperlinked sites in an excel spreadsheet that I use all the time. Suddenly I can't use them. I get a message that cookies are disabled. When I try to enable cookies for third parties, it won't save the setting. If I delete the third party reference, it saves okay. If I copy the hyperlink address and paste it into the browser, it works fine. I've tried refreshing Firefox, and only succeeded in losing a bunch of my settings. What could the problem be?

I have a number of hyperlinked sites in an excel spreadsheet that I use all the time. Suddenly I can't use them. I get a message that cookies are disabled. When I try to enable cookies for third parties, it won't save the setting. If I delete the third party reference, it saves okay. If I copy the hyperlink address and paste it into the browser, it works fine. I've tried refreshing Firefox, and only succeeded in losing a bunch of my settings. What could the problem be?

All Replies (3)

plumbob
plumbob Küsimuse esitaja
more options

All of a sudden, it seems to have corrected itself. I did nothing different. In an effort to solve the problem, I rebooted several times, but it didn't change the outcome. After posting this question, it worked. I guess it's like taking your car to a mechanic to fix a problem and there's nothing wrong when he looks at it.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Some thoughts in case it happens again:

Does the linked site require preexisting cookies in order to load the specific links in the workbook?

If Firefox is open and running in the background, with you already having visited that linked site, then any necessary session cookies are available when the new page opens. On the other hand, if Firefox was closed and it launches its first window when you use the link in Excel, there are no session cookies yet. This could be important if there are no persistent cookies, either, which could occur in any of these scenarios:

  • Firefox is set to delete cookies when you close it, or
  • Firefox is set to start automatically in a private window, or
  • Third party software removes cookies when you close Firefox
plumbob
plumbob Küsimuse esitaja
more options

Thanks for the response. I don't know if it requires pre-existing cookies or not - I assume it does. I haven't had this problem before (that I can recall), and I've been using this spreadsheet with dozens of hyperlinks for months. When I copied the hyperlink address and pasted it into the browser, I thought it would set a cookie. But when I clicked on the hyperlink immediately afterwards, it still didn't work. The problem seemed to resolve itself as soon as I posted my question. Next time, maybe I should try that first rather than wasting an hour or so chasing ghosts.