This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Firefox crashes

  • 5 vastust
  • 2 on selline probleem
  • 1 view
  • Viimati vastas FredMcD

kenreddy
kenreddy
more options

Below are the crash reports for Firefox, I got a new Macbook and Firefox hasn't been stable since. I have tried multiple fresh installs, tried refreshing firefox via the download page, tried disabling all plugins, tried safemode. It will not run on the new Macbook Pro late 2016. Chrome and Safari run fine and have yet to crash.


Report ID Date Submitted 78B7B360-3CFB-45A5-A4FB-3B561E752D9B 10/1/17 9:47 pm 3BC1B2EA-6E88-417B-9B0A-303E6FC51A2A 9/1/17 5:50 pm 904DF427-1C29-4402-9946-D262F3411751 9/1/17 2:17 pm 5224CC0F-2DFF-497E-9C5A-4A83B8313C91 5/1/17 6:38 pm 1466EC99-293F-4BCB-B693-B37F6AE3BE87 5/1/17 4:37 pm 9C4C6B8D-20EA-4A88-934A-90D99A5AFF03 5/1/17 11:49 am BE19EFD8-65D5-4B80-AFD1-09258EDC365E 4/1/17 3:30 pm 498EB9B9-8D16-4266-896C-0B10334BF3A9 4/1/17 1:53 pm D5A05629-53FC-4DA3-9C5E-B3EB95DD785C 3/1/17 6:04 pm C233635C-1591-47DA-8D18-BDB9AF147082 3/1/17 4:13 pm 5E0160E0-7BF2-4E68-88CD-73FE88AFF40C 3/1/17 8:23 am 59514A9A-A6BC-46BE-BB15-ECFB0674674D 2/1/17 10:48 am 463D0220-E338-4DBA-85CD-2C0B5A2D0FAC 31/12/16 12:18 pm 0AF3E850-E1CF-44C0-A38B-997E1486A804 30/12/16 7:11 pm 451B52ED-4E18-47B9-A4C7-F0AD6536ECE4 30/12/16 2:37 pm 581900F9-EF1E-4E1A-9AD9-C1812988FC1B 29/12/16 11:42 pm 73BCDD80-B20E-4A22-996B-1042CCE78E96 29/12/16 10:42 am E3CE8F52-7749-4B30-B0A3-4791AB8C6905 28/12/16 6:54 pm 33FC9E33-00EF-415D-8FD7-C1C8EEC98234 28/12/16 1:17 pm 65D54414-97C4-4D78-948C-07BBA54F074D 28/12/16 7:21 am 6D61BAC2-B417-4F74-820C-70779D98E1BD 24/12/16 12:40 pm 085E2C70-CBCC-4E60-B016-724DD3F010E7 24/12/16 7:00 am 4FEA734F-D0EB-4B2D-8AB3-3722E8B438FB 23/12/16 5:58 pm 8BF18BF4-1199-4C47-9467-1E4C17B824DA 23/12/16 2:57 pm 0695FAFC-DE94-4B7A-9A73-AE525B9D0523 22/12/16 8:02 pm BB6F97C1-2CAE-407F-B307-E0168BD6B186 22/12/16 11:11 am 7CEBF333-AE32-4229-8DB4-31444CB7736C 22/12/16 7:50 am 5AAD89E0-E989-4A27-B2C6-CBEEC5058C1D 21/12/16 8:29 pm 8979DEEF-D6CF-4D7C-B329-A2652BD82152 21/12/16 2:44 pm 9391BEE3-2F15-41C0-9553-22E217979CB9 20/12/16 10:23 pm CE12EF34-67A8-4382-AA0C-088F34151E4B 20/12/16 11:29 am A9FEECE3-BEDB-4F96-917E-59A469372C44 19/12/16 7:40 pm 90196F15-ED9B-4928-8176-F59AFA0B5F56 19/12/16 10:00 am 61676A9B-CE18-4C67-BADB-7341733952D0 18/12/16 12:12 am 26576FB2-736F-4F23-A65B-2EDB7E86BA0E 17/12/16 5:12 pm 49A94F59-51A9-40D5-9EE2-7682BAD9BDC7 17/12/16 11:15 am FAE61E53-1D8E-42E3-8AC8-EFCD8C8817B3 17/12/16 9:37 am 0B669D51-9422-4911-8826-810B571B1240 17/12/16 12:08 am 224EB479-30D2-42DA-93B5-66007E86FD23 16/12/16 11:05 am C56D1D83-189F-483D-92CB-F41B2D10E98A 16/12/16 5:57 am 93ED4F5E-AFB5-477E-8D21-3228F5DE5E29 15/12/16 1:07 pm bp-d01ad560-1db2-4adb-988e-b4af72161215 15/12/16 12:06 pm 638C302A-7C88-4547-AF2B-6B46E4DDD502 15/12/16 8:41 am DCEDF711-93E5-4BCC-80B1-F44D6FA14D26 15/12/16 2:27 am 627EE932-67C4-43FB-BFF4-8D7679419B4D 14/12/16 5:07 pm A4B16FE3-484B-407C-83F8-142275B3A0FB 14/12/16 2:19 pm 0ACC1FD1-8938-493B-B13F-E1AA74E06186 13/12/16 1:40 pm ACE5ADF0-843E-4EA0-B6F4-786AF712E14F 13/12/16 1:40 pm EAFDB16F-E882-4F7F-9C73-32846C5AFDE0 13/12/16 11:39 am 1E2C1433-08C3-4121-84C6-4721D0785775 13/12/16 5:51 am 209C8E36-FB02-40CB-A648-FD876CDB26C2 12/12/16 4:56 pm bp-ac1618f5-237d-4c93-bd96-cd8812161212 12/12/16 12:08 pm 7035BC38-885E-4688-BFC0-AAB613241724 12/12/16 3:33 am E8FEE756-376E-41ED-9D76-F1290983E22D 10/12/16 11:52 am C094E43A-69C2-4F4C-AD02-CB368789F535 10/12/16 12:21 am bp-b50f18f1-8fa1-4aeb-ba06-d96f02161209 9/12/16 11:23 am 9C077A69-03A8-45B4-A0EE-CC5A6AB35AAF 8/12/16 6:40 pm D2A7A6BC-7686-43CF-91E3-CEB35FD9775B 8/12/16 10:30 am BEDEFF67-E677-425E-A93A-C0360034E852 7/12/16 10:23 pm 838746F3-C6F3-4420-A1FF-CEABA3BB13BE 7/12/16 9:37 am 9A2D69BF-0EAA-4AF2-B17B-D3CB7CCFD24D 7/12/16 8:37 am 6CA06322-0124-4423-87FD-2B4263789990 6/12/16 2:23 am AE03976B-F0A6-4F4F-8465-CF9C03321D0F 5/12/16 11:08 pm bp-acf00264-5ec0-46b8-a789-7a5362161205 5/12/16 9:49 pm bp-f8a93ef6-0b83-4151-978b-a4acc2161205 5/12/16 2:28 pm 1A4DE910-717B-489A-B5CC-7ADFCE69857B 5/12/16 9:18 am 3310D34E-C1A1-4631-BE76-9CC88F6DDE1A 4/12/16 4:34 am D3A5351C-65A8-4C16-BEB3-4F42B7621E07 3/12/16 11:07 am 37858051-4678-4978-8A7B-C2DD9589ABD0 2/12/16 10:16 pm 6E51BD80-E363-4539-B2DB-05988D1F86F5 2/12/16 4:02 pm E4686657-2F9F-4792-990D-8F87BCF48A0F 2/12/16 3:30 pm BE855B11-AED7-4BDC-9E78-42A498C48860 2/12/16 7:32 am 6D1F2E69-AF60-48A1-8E12-60670E0300D5 30/11/16 8:55 pm 9BAB9A7F-7A72-4AAD-9275-A181F5889E8B 30/11/16 7:57 am 1B2CF8B3-A4EF-4BF5-9FDE-619CA89C62A7 29/11/16 10:51 am 8CCFDF20-0EC7-4AA4-A34B-434BBFC0F503 29/11/16 4:11 am 1C2403D4-AA39-4F0C-B0B9-50D899ADAFC7 28/11/16 8:02 am bp-6599abf9-3dea-4ed6-9965-4d8102161127 27/11/16 11:59 am 71355FE3-0B83-4B58-921F-D5BEDF4C0CC2 26/11/16 1:54 am bp-af383ee3-aadd-4171-9d51-1bdf62161124 25/11/16 4:54 am

Below are the crash reports for Firefox, I got a new Macbook and Firefox hasn't been stable since. I have tried multiple fresh installs, tried refreshing firefox via the download page, tried disabling all plugins, tried safemode. It will not run on the new Macbook Pro late 2016. Chrome and Safari run fine and have yet to crash. Report ID Date Submitted 78B7B360-3CFB-45A5-A4FB-3B561E752D9B 10/1/17 9:47 pm 3BC1B2EA-6E88-417B-9B0A-303E6FC51A2A 9/1/17 5:50 pm 904DF427-1C29-4402-9946-D262F3411751 9/1/17 2:17 pm 5224CC0F-2DFF-497E-9C5A-4A83B8313C91 5/1/17 6:38 pm 1466EC99-293F-4BCB-B693-B37F6AE3BE87 5/1/17 4:37 pm 9C4C6B8D-20EA-4A88-934A-90D99A5AFF03 5/1/17 11:49 am BE19EFD8-65D5-4B80-AFD1-09258EDC365E 4/1/17 3:30 pm 498EB9B9-8D16-4266-896C-0B10334BF3A9 4/1/17 1:53 pm D5A05629-53FC-4DA3-9C5E-B3EB95DD785C 3/1/17 6:04 pm C233635C-1591-47DA-8D18-BDB9AF147082 3/1/17 4:13 pm 5E0160E0-7BF2-4E68-88CD-73FE88AFF40C 3/1/17 8:23 am 59514A9A-A6BC-46BE-BB15-ECFB0674674D 2/1/17 10:48 am 463D0220-E338-4DBA-85CD-2C0B5A2D0FAC 31/12/16 12:18 pm 0AF3E850-E1CF-44C0-A38B-997E1486A804 30/12/16 7:11 pm 451B52ED-4E18-47B9-A4C7-F0AD6536ECE4 30/12/16 2:37 pm 581900F9-EF1E-4E1A-9AD9-C1812988FC1B 29/12/16 11:42 pm 73BCDD80-B20E-4A22-996B-1042CCE78E96 29/12/16 10:42 am E3CE8F52-7749-4B30-B0A3-4791AB8C6905 28/12/16 6:54 pm 33FC9E33-00EF-415D-8FD7-C1C8EEC98234 28/12/16 1:17 pm 65D54414-97C4-4D78-948C-07BBA54F074D 28/12/16 7:21 am 6D61BAC2-B417-4F74-820C-70779D98E1BD 24/12/16 12:40 pm 085E2C70-CBCC-4E60-B016-724DD3F010E7 24/12/16 7:00 am 4FEA734F-D0EB-4B2D-8AB3-3722E8B438FB 23/12/16 5:58 pm 8BF18BF4-1199-4C47-9467-1E4C17B824DA 23/12/16 2:57 pm 0695FAFC-DE94-4B7A-9A73-AE525B9D0523 22/12/16 8:02 pm BB6F97C1-2CAE-407F-B307-E0168BD6B186 22/12/16 11:11 am 7CEBF333-AE32-4229-8DB4-31444CB7736C 22/12/16 7:50 am 5AAD89E0-E989-4A27-B2C6-CBEEC5058C1D 21/12/16 8:29 pm 8979DEEF-D6CF-4D7C-B329-A2652BD82152 21/12/16 2:44 pm 9391BEE3-2F15-41C0-9553-22E217979CB9 20/12/16 10:23 pm CE12EF34-67A8-4382-AA0C-088F34151E4B 20/12/16 11:29 am A9FEECE3-BEDB-4F96-917E-59A469372C44 19/12/16 7:40 pm 90196F15-ED9B-4928-8176-F59AFA0B5F56 19/12/16 10:00 am 61676A9B-CE18-4C67-BADB-7341733952D0 18/12/16 12:12 am 26576FB2-736F-4F23-A65B-2EDB7E86BA0E 17/12/16 5:12 pm 49A94F59-51A9-40D5-9EE2-7682BAD9BDC7 17/12/16 11:15 am FAE61E53-1D8E-42E3-8AC8-EFCD8C8817B3 17/12/16 9:37 am 0B669D51-9422-4911-8826-810B571B1240 17/12/16 12:08 am 224EB479-30D2-42DA-93B5-66007E86FD23 16/12/16 11:05 am C56D1D83-189F-483D-92CB-F41B2D10E98A 16/12/16 5:57 am 93ED4F5E-AFB5-477E-8D21-3228F5DE5E29 15/12/16 1:07 pm bp-d01ad560-1db2-4adb-988e-b4af72161215 15/12/16 12:06 pm 638C302A-7C88-4547-AF2B-6B46E4DDD502 15/12/16 8:41 am DCEDF711-93E5-4BCC-80B1-F44D6FA14D26 15/12/16 2:27 am 627EE932-67C4-43FB-BFF4-8D7679419B4D 14/12/16 5:07 pm A4B16FE3-484B-407C-83F8-142275B3A0FB 14/12/16 2:19 pm 0ACC1FD1-8938-493B-B13F-E1AA74E06186 13/12/16 1:40 pm ACE5ADF0-843E-4EA0-B6F4-786AF712E14F 13/12/16 1:40 pm EAFDB16F-E882-4F7F-9C73-32846C5AFDE0 13/12/16 11:39 am 1E2C1433-08C3-4121-84C6-4721D0785775 13/12/16 5:51 am 209C8E36-FB02-40CB-A648-FD876CDB26C2 12/12/16 4:56 pm bp-ac1618f5-237d-4c93-bd96-cd8812161212 12/12/16 12:08 pm 7035BC38-885E-4688-BFC0-AAB613241724 12/12/16 3:33 am E8FEE756-376E-41ED-9D76-F1290983E22D 10/12/16 11:52 am C094E43A-69C2-4F4C-AD02-CB368789F535 10/12/16 12:21 am bp-b50f18f1-8fa1-4aeb-ba06-d96f02161209 9/12/16 11:23 am 9C077A69-03A8-45B4-A0EE-CC5A6AB35AAF 8/12/16 6:40 pm D2A7A6BC-7686-43CF-91E3-CEB35FD9775B 8/12/16 10:30 am BEDEFF67-E677-425E-A93A-C0360034E852 7/12/16 10:23 pm 838746F3-C6F3-4420-A1FF-CEABA3BB13BE 7/12/16 9:37 am 9A2D69BF-0EAA-4AF2-B17B-D3CB7CCFD24D 7/12/16 8:37 am 6CA06322-0124-4423-87FD-2B4263789990 6/12/16 2:23 am AE03976B-F0A6-4F4F-8465-CF9C03321D0F 5/12/16 11:08 pm bp-acf00264-5ec0-46b8-a789-7a5362161205 5/12/16 9:49 pm bp-f8a93ef6-0b83-4151-978b-a4acc2161205 5/12/16 2:28 pm 1A4DE910-717B-489A-B5CC-7ADFCE69857B 5/12/16 9:18 am 3310D34E-C1A1-4631-BE76-9CC88F6DDE1A 4/12/16 4:34 am D3A5351C-65A8-4C16-BEB3-4F42B7621E07 3/12/16 11:07 am 37858051-4678-4978-8A7B-C2DD9589ABD0 2/12/16 10:16 pm 6E51BD80-E363-4539-B2DB-05988D1F86F5 2/12/16 4:02 pm E4686657-2F9F-4792-990D-8F87BCF48A0F 2/12/16 3:30 pm BE855B11-AED7-4BDC-9E78-42A498C48860 2/12/16 7:32 am 6D1F2E69-AF60-48A1-8E12-60670E0300D5 30/11/16 8:55 pm 9BAB9A7F-7A72-4AAD-9275-A181F5889E8B 30/11/16 7:57 am 1B2CF8B3-A4EF-4BF5-9FDE-619CA89C62A7 29/11/16 10:51 am 8CCFDF20-0EC7-4AA4-A34B-434BBFC0F503 29/11/16 4:11 am 1C2403D4-AA39-4F0C-B0B9-50D899ADAFC7 28/11/16 8:02 am bp-6599abf9-3dea-4ed6-9965-4d8102161127 27/11/16 11:59 am 71355FE3-0B83-4B58-921F-D5BEDF4C0CC2 26/11/16 1:54 am bp-af383ee3-aadd-4171-9d51-1bdf62161124 25/11/16 4:54 am

All Replies (5)

FredMcD
FredMcD
more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
kenreddy
kenreddy Küsimuse esitaja
more options

Submitted Crash Reports Report ID Date Submitted bp-ca5391d4-6dac-4974-abfe-392a62170110 10/1/17 9:47 pm bp-b55c835c-5970-4b1a-afab-fc3802170110 9/1/17 5:50 pm bp-ccacc05f-662a-499f-af02-7e0492170110 9/1/17 2:17 pm bp-80fbc6ff-288b-409f-b5da-bac512170110 5/1/17 6:38 pm bp-ffd247dd-a0ef-4d15-b7f5-04c922170110 5/1/17 4:37 pm bp-212d03e1-44df-4480-bc1c-6b4852170110 5/1/17 11:49 am bp-37f3d13b-d9d4-4037-b1c9-80de32170110 4/1/17 3:30 pm 498EB9B9-8D16-4266-896C-0B10334BF3A9 4/1/17 1:53 pm D5A05629-53FC-4DA3-9C5E-B3EB95DD785C 3/1/17 6:04 pm C233635C-1591-47DA-8D18-BDB9AF147082 3/1/17 4:13 pm 5E0160E0-7BF2-4E68-88CD-73FE88AFF40C 3/1/17 8:23 am 59514A9A-A6BC-46BE-BB15-ECFB0674674D 2/1/17 10:48 am 463D0220-E338-4DBA-85CD-2C0B5A2D0FAC 31/12/16 12:18 pm 0AF3E850-E1CF-44C0-A38B-997E1486A804 30/12/16 7:11 pm 451B52ED-4E18-47B9-A4C7-F0AD6536ECE4 30/12/16 2:37 pm 581900F9-EF1E-4E1A-9AD9-C1812988FC1B 29/12/16 11:42 pm 73BCDD80-B20E-4A22-996B-1042CCE78E96 29/12/16 10:42 am

FredMcD
FredMcD
more options

This is for Sumo's Related Bugs 1320048 REOPENED --- Firefox and Thunderbird crash in libobjc.A.dylib@0x6b5d consistently when waking from sleep with macOS Sierra [10.12]

Do these happen when the computer is waking up from sleep? There have been many complaints about that.

Muudetud FredMcD poolt

kenreddy
kenreddy Küsimuse esitaja
more options

Sometimes, but I also have a late 2015 Macbook Pro and a mid 2016 iMac with the same version of Firefox and it doesn't happen on those devices, only the new Macbook Pro with touchbar.

FredMcD
FredMcD
more options

I called for more help.