This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Kaspersky plugins (safe money and secure keyboard) not responding after most recent update (51.0.1)...is there a fix?

  • 1 vastus
  • 1 on selline probleem
  • 5 views
  • Viimati vastas cor-el

claybuster
claybuster
more options

Kaspersky Safe Money and the Secure Keyboard were working fine up until this recent update a few days ago. Window in lower right of Safe Money pop-up states plugins are not enabled. When I check the plugins from the Firefox Menu, the plugins are there and they are enabled. I should get a green border around the Safe Money Secure Browser but it is an orange border and that indicates the browser is not as secure as it could or should be. Everything was fine until this most recent update. I am using Window Vista. Thank You. Any help appreciated.

Kaspersky Safe Money and the Secure Keyboard were working fine up until this recent update a few days ago. Window in lower right of Safe Money pop-up states plugins are not enabled. When I check the plugins from the Firefox Menu, the plugins are there and they are enabled. I should get a green border around the Safe Money Secure Browser but it is an orange border and that indicates the browser is not as secure as it could or should be. Everything was fine until this most recent update. I am using Window Vista. Thank You. Any help appreciated.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You will have to contact Kaspersky to see if they have an update for their Firefox extensions that is compatible with the current release. Note that new Firefox versions are available long in advance via the beta and nightly update channels, so companies that support the Firefox browser should have enough time to ensure that their clients aren't confronted with compatibility issues like you encounter.