Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

I can't log in/Can't update my e-mail address!

more options

So I've changed my e-mail address, problem is I can't log in to my Firefox account under Sync. It asks me to confirm my account through my old e-mail address. I can't do that because I've deleted my old e-mail address!

So I need a way to either update my e-mail address or delete my Firefox account all together, so that I can start a new account with my new e-mail address.


-Cian

Included screenshot (old e-mail address) :

So I've changed my e-mail address, problem is I can't log in to my Firefox account under Sync. It asks me to confirm my account through my old e-mail address. I can't do that because I've deleted my old e-mail address! So I need a way to either update my e-mail address or delete my Firefox account all together, so that I can start a new account with my new e-mail address. -Cian Included screenshot (old e-mail address) :

All Replies (3)

more options

Image did not upload..

Included screenshot (old e-mail address) :

more options

If you can't login to that Sync account with an email address that you can't access then you probably can't delete this account as well. You can try to log in to the Firefox account via this website.

You will have to create a new anyway because you can't change the email address of a Sync account.

more options

So I can't have my old account deleted unless I manage to sign in?

Does it get automatically deleted from the Mozilla system after a period of time?

I hate the idea of having accounts over the net if I don't use them. I pride myself in deactivating/deleting those accounts.

I'm trying to re-activate my old e-mail for this but unfortunately I changed my phone number just recently, I can't use the other methods either.