This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

upgraded, uninstalled and reinstalled thunderbird, but do not receive emails, tho windows email is working

James Ahler
James Ahler
more options

upgraded. doesn't recognize username &/or password. tried to change password, but never received email with link to do so. Uninstalled and reinstalled Thunderbird, but still have same problems. It says it sent link to change password, but I never receive it.

upgraded. doesn't recognize username &/or password. tried to change password, but never received email with link to do so. Uninstalled and reinstalled Thunderbird, but still have same problems. It says it sent link to change password, but I never receive it.

Valitud lahendus

More info is needed to assist you. Host Machine's OS (operating system) and Version(s) you installed/uninstalled/upgraded. In the case of the upgrade, via what method? Standalone or with the built-in update mechanism, where you press the 'Restart to apply update' Button. Please share via a screenshot or pastebin link the information provided in the troubleshooting info section of Thunderbird.

File (Hamburger icon) > Help > Troubleshooting Information ( PLEASE DO NOT CHECK 'Include account names') the default values are safe and sensitive info aware and do not provide anything sensitive.

Loe vastust kontekstis 👍 0

All Replies (1)

Corey 'linuxmodder' Sheldon
Corey 'linuxmodder' Sheldon
more options

Valitud lahendus

More info is needed to assist you. Host Machine's OS (operating system) and Version(s) you installed/uninstalled/upgraded. In the case of the upgrade, via what method? Standalone or with the built-in update mechanism, where you press the 'Restart to apply update' Button. Please share via a screenshot or pastebin link the information provided in the troubleshooting info section of Thunderbird.

File (Hamburger icon) > Help > Troubleshooting Information ( PLEASE DO NOT CHECK 'Include account names') the default values are safe and sensitive info aware and do not provide anything sensitive.