This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Multiple appdata folders in profile. IMAPMail and Mail. Recover?

  • 1 vastus
  • 1 on selline probleem
  • 1 view
  • Viimati vastas Matt

1800VTX
1800VTX
more options

Evidently, CCleaner software corrupted a file in my Thunderbird profile. I opened Thunderbird and was greeted with a create new account message. All the emails and my two accounts were gone. I chose the option to use existing email accounts. I entered the email addresses and passwords. Thunderbird now displayed the two account servers. But instead of seeing all my inbox and sent emails there were only a few. There should have been over one hundred.

I navigated to the Thunderbird profile directory and found four server instances in my profile. Each instance had an Inbox and a Sent file. The file sizes suggest many emails in each file.

Please see attached file folder screen capture.

Therefore, I installed the import export add on to Thunderbird. I eventually was able to import messages from all of the Inbox and Sent mbox files. Import was to local folder. Then I moved the emails up into the regular profile Input and Sent folders. Then used the remove dulplicates addon.

There are ImapMail and Mail folders servers listed in the profile. Each with two servers. Which ones are redundant? Which to keep?

Suggestions?

Regards, Ted

Evidently, CCleaner software corrupted a file in my Thunderbird profile. I opened Thunderbird and was greeted with a create new account message. All the emails and my two accounts were gone. I chose the option to use existing email accounts. I entered the email addresses and passwords. Thunderbird now displayed the two account servers. But instead of seeing all my inbox and sent emails there were only a few. There should have been over one hundred. I navigated to the Thunderbird profile directory and found four server instances in my profile. Each instance had an Inbox and a Sent file. The file sizes suggest many emails in each file. Please see attached file folder screen capture. Therefore, I installed the import export add on to Thunderbird. I eventually was able to import messages from all of the Inbox and Sent mbox files. Import was to local folder. Then I moved the emails up into the regular profile Input and Sent folders. Then used the remove dulplicates addon. There are ImapMail and Mail folders servers listed in the profile. Each with two servers. Which ones are redundant? Which to keep? Suggestions? Regards, Ted
Attached screenshots

Muudetud 1800VTX poolt

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

ccleaner has a long history of deleting files in Thunderbird that is should not touch.

Why not just restate the profile as discussed here. http://kb.mozillazine.org/Recovering_a_missing_profile

Having trouble starting the profile manager try this add-on. But remember it needs to be installed in each profile to appear on the menu. https://addons.mozilla.org/en-US/thunderbird/addon/profileswitcher/

what you have done is scraped up your mail. what is correct and what is not is really hard to guess, even after your explanation. just returning to the old profile would be much simpler.