What to do when TB keeps crashing, even in safe mode (TB and Windows), and after un- and reinstalling? Crash @ med3
Since a couple of days TB won't start up. When I try starting it, it will show the screen at first, but while loading the full screen it crashes after a couple of seconds. I tried starting it in TB safe mode, in windows safe mode, after uninstalling and reinstalling. I use windows 7 and the latest updated version of TB. I simultaneously uninstalled Spotify, but can't see how that causes TB to crash? A crash report appears after every crash, is it any helpful if I post that here? Thanks for thinking along and helping in advance!
Muudetud Wayne Mery poolt
All Replies (6)
Crash ids are what are helpful. https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
Matt said
Crash ids are what are helpful. https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
This is the most recent one: bp-2f4bc65f-610c-49cf-b676-2f8fa0170727 Need/want more?
> Need/want more?
You haven't included your email address in the crashes so, yes, more woudl be good
Wayne Mery said
> Need/want more? You haven't included your email address in the crashes so, yes, more woudl be good
Sorry, I'm completely new to this. I created another crash report, included my email address, that's this one: bp-1c5cb55c-9318-4717-b727-617180170727
Is there anything to say about why TB doesn't run? Here is another crash report btw: bp-45efda0b-6c08-4d9f-9a27-0f3490170730
The last two crashes are a different signature - nsMsgDBView::FnSortIdUint32 bp-1c5cb55c-9318-4717-b727-617180170727 - which point to https://bugzilla.mozilla.org/show_bug.cgi?id=698093