This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

I ask and ask and get no answer...for the last time why do I sometimes get an unexpected error while printing, generally to pdf?

  • 6 vastust
  • 6 on selline probleem
  • 32 views
  • Viimati vastas probenm

more options

I get ........ "There was an unexpected problem while printing." message when trying to print...It has been occurring intermittently. Have to reboot.. Windows 10....usually happens when trying to print to PDF.

If not fixed, will have firefox removed on my company's computers

I get ........ "There was an unexpected problem while printing." message when trying to print...It has been occurring intermittently. Have to reboot.. Windows 10....usually happens when trying to print to PDF. If not fixed, will have firefox removed on my company's computers

All Replies (6)

more options

Hi

Please can you append a screenshot of this error to a reply to this thread and we may be able to find a solution for you.

more options

Sometimes when I reboot it clears up, and I can print...now reboot doesnt help...only occurs in firefox, not edge,or chrome....now, I can not even get a printer properties window to change printers........default printer is actually an HP ink jet printer, and I try to change to microsoft to pdf option after that, but can no longer print in firefox...Too much trouble using your browser

more options

you can try to use the task manager instead of rebooting. with task manager you can end the program.

to start task manager press ctrl+alt+del keys.

find the entry to the corrupted program running in memory then right click on it and select "end process"

more options

I couldn't find your earlier thread (since you said "I ask and ask"), so apologies for any duplication.

Have you already tried the steps mentioned in this article: Fix printing problems in Firefox?

If you can try a different PDF virtual printer, this one is free and open source, or alternately has a paid business version with support: http://www.pdfforge.org/pdfcreator (you don't need to install their PDF viewer to use the printer driver)

You mentioned that this is an issue on multiple computers. Can you spot a pattern to it related to particular printers, Windows versions, sites, etc.?

more options

Seburo said

Hi Please can you append a screenshot of this error to a reply to this thread and we may be able to find a solution for you.
more options

databaseben said

you can try to use the task manager instead of rebooting. with task manager you can end the program. to start task manager press ctrl+alt+del keys. find the entry to the corrupted program running in memory then right click on it and select "end process"

have no idea what the "corrupted file" is in task manager