This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Firefox crashes

  • 3 vastust
  • 7 on selline probleem
  • 1 view
  • Viimati vastas jayelbe

more options

Regarding crash ID: bp-5c3287fc-5b91-4f43-97d2-2c9901170826

It keeps saying "Gah, your tab has crashed" ...this has gone on for the past several days and I had a few crash reports submitted. I tried opening in safe mode and it still constantly crashed, I can't open any site.

Regarding crash ID: bp-5c3287fc-5b91-4f43-97d2-2c9901170826 It keeps saying "Gah, your tab has crashed" ...this has gone on for the past several days and I had a few crash reports submitted. I tried opening in safe mode and it still constantly crashed, I can't open any site.

Valitud lahendus

Hey Gebegeorge,

Sorry about your tabs crashing. Thanks for sharing a crash ID!

I've taken a look through the report, and it seems your crashes are being caused by the MySpeed plugin.

There's a couple of things to try: one would be to make sure you're running the latest version of MySpeed. There's an article and update link here which might be helpful: https://www.enounce.com/support-known-issues/ki235

If that doesn't work (or if you don't need to use MySpeed any more) I'd suggest you uninstall it. Instructions for doing that are here: https://www.enounce.com/faqs-myspeed#uninstall

I hope this solves your issue!

Cheers

Loe vastust kontekstis 👍 1

All Replies (3)

more options

Valitud lahendus

Hey Gebegeorge,

Sorry about your tabs crashing. Thanks for sharing a crash ID!

I've taken a look through the report, and it seems your crashes are being caused by the MySpeed plugin.

There's a couple of things to try: one would be to make sure you're running the latest version of MySpeed. There's an article and update link here which might be helpful: https://www.enounce.com/support-known-issues/ki235

If that doesn't work (or if you don't need to use MySpeed any more) I'd suggest you uninstall it. Instructions for doing that are here: https://www.enounce.com/faqs-myspeed#uninstall

I hope this solves your issue!

Cheers

more options

Whoa, great thanks! I updated Myspeed via that link and now my Firefox works again! Thank you!!!

more options

Great! Glad to have helped :)