This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Firefox keeps sending "New sign-in to Firefox" emails,but fails to start syncing.

  • 3 vastust
  • 4 on selline probleem
  • 12 views
  • Viimati vastas Kazenoryu

zimon
zimon
more options

I cannot just get sync to start. It continuously asks to confirm the SignIn, when tried to sync. Then it keeps sending "New sign-in to Firefox" every time it asks to sign in again.

The menu-window always just shows "Reconnect to sync..." After clicking it, it opens: about:preferences#sync There is "Sign in to continue". I sign in with the correct user+pass, it sends Email "New sign-in to Firefox", and goes to about:preferences#sync There again it asks "Please sign in to reconnect user@email" and it shows a pop-up window "Sync, enabled, Firefox will begin syncing momentarily."

... and that continues over and over again, email-box is getting new "New sign-in to Firefox" every time and it annoyingly refuse to start to sync.

The syncing with that firefox-account works with Android phone and Android-tablet, but not with Firefox v50.1.0 in Fedora Linux.

No proxies are in use. No NoScript-extension. uMatrix extensions has "enable everyting from *".


No proxies are in use.

I cannot just get sync to start. It continuously asks to confirm the SignIn, when tried to sync. Then it keeps sending "New sign-in to Firefox" every time it asks to sign in again. The menu-window always just shows "Reconnect to sync..." After clicking it, it opens: about:preferences#sync There is "Sign in to continue". I sign in with the correct user+pass, it sends Email "New sign-in to Firefox", and goes to about:preferences#sync There again it asks "Please sign in to reconnect user@email" and it shows a pop-up window "Sync, enabled, Firefox will begin syncing momentarily." ... and that continues over and over again, email-box is getting new "New sign-in to Firefox" every time and it annoyingly refuse to start to sync. The syncing with that firefox-account works with Android phone and Android-tablet, but not with Firefox v50.1.0 in Fedora Linux. No proxies are in use. No NoScript-extension. uMatrix extensions has "enable everyting from *". No proxies are in use.
Attached screenshots

All Replies (3)

zimon
zimon Küsimuse esitaja
more options

Every other time it goes to about:accounts?action=reauth&entrypoint=preferences and then to about:preferences#sync, this cycle keeps going on and on, email is received, but the sync does not start.

NurdBurd
NurdBurd
more options

zimon, I wish you had received an answer to OUR problem. Maybe it takes two voices to get some attention. I hope so. Thanks.

Kazenoryu
Kazenoryu
more options

I have this problem but on the android version.

I select sync, it takes me to the login page, I input the correct email and password, then it shows me that login was successful, but when I go back to the settings page it shows as if I never logged in. When I select the sync option it just takes me back to the login page. Every time I log in I receive a mail about a new login, but on the android app it still appears as if it never did. When checking the connected devices on the PC version of Firefox, it doesn't show my phone. I keep retrying every time there is an update on the Firefox app but so far it hasn't worked.

Firefox Android version 57.0.4 Android version 7.1.1

The beta version works so I've been using that for the time being.